Support
Any question, bug report or account request — email us and we reply within 2 business days.
Delete your account
Open Facely, go to You → Settings → Delete account. This permanently removes your photos, generated content and remaining credits. If you cannot access the app, email us from the address linked to your account and we will delete it for you.
Manage or cancel a subscription
On your iPhone: Settings → [your name] → Subscriptions → Facely. Cancellation takes effect at the end of the current billing period.
Refunds
Purchases go through the App Store, so refunds are requested from Apple at reportaproblem.apple.com. Email us as well if credits were not delivered after a successful purchase — we can restore them.
Missing credits or a failed generation
Failed generations are refunded to your balance automatically. If a balance still looks wrong, email us with the approximate date and time and we will check the ledger.
App details
- Platform: iOS (iPhone)
- App Store: apps.apple.com/app/id6743856694
- In-app purchases: credit packs and auto-renewing subscriptions (weekly, yearly)